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FAQ’s
Are your products natural or organic?
Yes, our products are made with all-natural ingredients, free from harsh chemicals and synthetic additives. We carefully source natural extracts to ensure the best care for your hair and skin, promoting health and nourishment.
Are your products tested on animals?
No, our products are not tested on animals. We believe in cruelty-free practices and ensure that all our hair and skin care products are ethically produced and suitable for those who prioritize animal welfare.
Do your products contain parabens, sulfates, or harmful chemicals?
No, our products are free from parabens, sulfates, and harmful chemicals. We use only natural ingredients. You can check the full list of ingredients on each product’s description page for complete transparency.
How do I choose the right product for my hair/skin type?
To choose the right product, check the product description for ingredients and suitability based on your hair, skin, and scalp type. We recommend doing a patch test to ensure compatibility before full use.
Do you offer international shipping?
No, we currently do not offer international shipping. At this time, our products are only available for shipping within the India. We hope to expand our shipping options in the future.
How long does shipping take?
Shipping typically takes 3–7 business days, depending on your location. Once your order is confirmed, you can check the estimated delivery time on the “Orders” page in your account for real-time updates.
Can I change or cancel my order after placing it?
Once an order is placed, we are unable to change or cancel it as we begin processing immediately. However, you can return the product after delivery by following our return policy if needed.
Do you offer discounts or promotions?
Yes, we offer discounts and promotions from time to time. You can check the product listing page for the latest deals and offers.
What is your return policy?
Our return policy does not allow returns after delivery. However, if you receive a damaged product during transit, we offer a replacement after a thorough investigation. Please contact us immediately for assistance with such cases.
How do I request a refund or exchange?
To request a refund or exchange, please note that no returns or exchanges are allowed after delivery. However, if you receive a damaged product, you can request a replacement after a careful investigation.
Can I return an opened product?
No, we cannot accept returns on opened products due to hygiene and safety reasons. If you have any issues with a product, please contact our customer service for assistance.
Are your products safe for color-treated hair?
Yes, our products are safe for color-treated hair. They are formulated without harsh chemicals, ensuring they maintain your hair’s vibrancy while providing nourishment and protection. Enjoy beautiful, healthy hair without compromising your color!
Can I use your products on sensitive skin or scalp?
Yes, you can use our products on sensitive skin or scalp, but we recommend performing a patch test first. This helps ensure that the product is suitable for your skin before applying it more widely.
How often should I use the products?
We recommend using our hair and skin care products daily for the best results. For specific usage instructions tailored to each product, please refer to the product details section.
How to carry out a patch test?
To do a patch test, apply a small amount of the product to a discreet area of skin, like the inside of your wrist. Wait 24 hours to check for any adverse reactions, such as redness or irritation.